Shipping & Delivery
At Quadfather, we’re committed to getting your premium cannabis products to you quickly, discreetly, and reliably. We’ve streamlined our shipping process to ensure a smooth experience from the moment you place your order to when it arrives at your door.
Our Shipping Options
We offer two shipping options to best suit your needs:
- Express Overnight Delivery ($30 CAD): For when you want your products fast. Orders placed before the daily cutoff time are processed and shipped for next-day arrival to most major centers across Canada.
- Standard Tracked Delivery ($20 CAD): Our reliable and cost-effective option. Your order will be delivered within 3 business days, fully tracked and insured from our facility to your doorstep.
Discreet Packaging & Privacy
Your privacy is our top priority. All orders are shipped in plain, unmarked packaging with no external branding or indication of the contents. The return address is discreet and generic. We use Canada’s most trusted couriers to ensure your package arrives safely and securely.
Order Processing & Verification
All orders undergo age verification and processing before being shipped. You will receive a confirmation email once your order has been processed and a separate notification with your tracking information once it has been dispatched. Please note that delivery times are estimates and may be affected by courier volumes, weather conditions, or other unforeseen delays.
Return Policy
Your satisfaction is important to us. We stand behind the quality of our products. If there is an issue with your order, please contact us immediately.
We offer a 100% money-back guarantee in the following specific circumstances:
- The product is incorrect from what was ordered.
- The product was damaged in transit by the delivery company.
- The product remains unopened and is sealed in its original condition as sent by us.
To initiate a return or claim, please contact our customer service team within 24 hours of receiving your order. We may require photographic evidence to process your claim. Please note that returns for reasons other than those stated above are evaluated on a case-by-case basis and are not guaranteed.
Frequently Asked Questions
Q: Do you ship to all provinces and territories in Canada?
A: We ship to most provinces and territories across Canada. However, shipping to certain remote areas may be subject to longer transit times. Please check with us if you have questions about delivery to a specific location.
Q: What are your order cut-off times?
A: Our daily cutoff for Express Overnight shipping is [Time, e.g., 2:00 PM EST]. Orders placed after this time will be processed on the next business day. Standard 3-day orders are processed within 24 hours.
Q: How is my order packaged?
A: All orders are vacuum-sealed for freshness and placed in discreet, uncorrugated boxes with no external markings that identify the contents or our company name. Your privacy is paramount.
Q: What happens if my package is lost or stolen?
A: All shipments are fully insured. In the rare event that tracking information shows your package is lost in transit, please contact us immediately. We will work with the courier to locate the package or initiate a claim. We are not responsible for packages once they have been marked as “Delivered” by the courier.
Q: Can I change my shipping address after an order has been placed?
A: We can only make changes to an order if it has not yet been processed and shipped. Please contact our customer service team as soon as possible. A fee may apply for address changes requested after an order has left our facility.
Q: Do I need to be home to receive my package?
A: It is recommended that you be available to receive your package. If you are not home, the courier will typically leave the package in a safe location at your door or at your local post office for pickup, following their standard delivery procedures.